Refund policy
Return & Refund Policy
Your satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return subject to the following conditions:
Returns
- Returns must be requested within 30 days of receiving your order.
- Products must be unused, unopened, and in their original packaging.
- Proof of purchase is required for all returns.
The following items cannot be returned unless they arrive damaged or defective:
- Opened pet food, treats, supplements, or consumable products
- Opened cat litter
- Clearance or final sale items
- Gift cards
- Personalized or custom products
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at customerservice@pawsupply.ca with your order number and photographs of the issue.
Refunds
Approved refunds will be issued to the original method of payment once the returned item has been received and inspected. Please allow 5-10 business days for refunds to appear on your account.
Original shipping charges are non-refundable unless the return is due to our error.
Exchange Policy
We currently do not offer direct exchanges. If you would like a different item, please return the original product (if eligible) and place a new order.
Order Cancellation Policy
Orders may be cancelled if they have not yet been processed or shipped. Please contact us as soon as possible if you wish to cancel an order.
Once an order has shipped, it cannot be cancelled and our standard return policy will apply.
Pricing Policy
While we strive to ensure all pricing and product information is accurate, errors may occasionally occur. Paw Supply reserves the right to correct pricing errors and cancel orders placed at incorrect prices.
Prices, promotions, and product availability are subject to change without notice.